Shock has been in the air recently, with reports of the Samsun Glaxy eploding. The problem occurs when faulty devices are being charged, and is down to an issue within the batteries themselves, rather than power adapters or circuitry.
Still this issue only affects a small percentage of devices, but when shipments are in the millions, that still amounts to a very big problem. So Samsung has a plan to curtail the incident.
Samsung said that 35 cases of the fault have been reported to date, and it estimates the problem affects only 24 in a million devices, which equates to roughly one for every 42,000 sold. Koh Dong-jin, president of Samsung's mobile business, apologized for any inconvenience the recall may cause customers, but said it was important to put safety first.
They said: "Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Knowing that there can always be fault somewhere at a time, users have to be careful. This will be the highest-profile consumer tech recall in history, but it's by no means the first. Though, some brands like Apple and the Fitbit Fitness Traker has made such in time past. This still remains the one of most importance and magnitude.
At present Samsung has stopped it's sale of the Note 7, and is preparing replacements. The precise details of how the recall will work are likely to be announced on a regional basis.
For those who got the smartphone and are victim to this situation, sorry about that, and for those who haven't experienced such, make sure the phone gets enough air, should not be kept in tight place, and should be monitored while charging. Or better still, follow the recall protocol.